Return and Refund Policy

Please Read Our Return & Refund Policy Carefully:

Return:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@refined-capital.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@refined-capital.com.

How can customers return your products?

  • By mail

How will customers get the return label?

  • For defective products: Customer responsibility
  • For customer remorse: Customer Responsibility

What is the restocking fee?

  • $35 restocking fee

The product conditions that we allow for returns:

  • New or Used

Which Circumstances We Offer Return & Refund:

Wrong Product:

If you discover your order is flawed please contact us by mail: at support@refined-capital.com with photos of the wrong product, and we will provide a return shipping label. Once it is tracking, we will ship a replacement product immediately.

Exchange:

We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by mail: support@refined-capital.com. We will process the free exchange.

Change Of Mind:

Change of mind is not acceptable. No return or refund will be processed. Please Note: Color, Size, and Texture.

Cancel The Order:

We usually ship the orders immediately,

Therefore, if you would wish to cancel your order please contact us immediately. We will send an involved participation by the processing department but we will not guarantee that you will always return the order once you receive the product.

** All refunds will be issued after receiving the returned product and inspecting it is going to take up to 10 days to reflect in your checking account. Customer satisfaction is very important to us.

Non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Service Refunds:

  • Refunds for services provided by Refined Capital Inc will be evaluated on a case-by-case basis, considering the nature of the service and the specific circumstances.
  • Our customer support team will work closely with you to address any concerns and find a suitable resolution.

Exclusions:

  • Certain products or services may be exempt from our return and refund policy, such as digital downloads, gift cards, or customized products.
  • We do not accept returns or provide refunds for products or services that have been damaged due to misuse, negligence, or unauthorized modifications.

Late or missing refunds (if applicable)

  1. If you have not received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.
  4. If you have done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
We do not currently offer refunds if your item was a gift.

Ship Returns To: 4841 W Jonathon Rd, Highland, Utah 84003, United States

For further inquiries:
If you have any further questions, please contact our customer services at:

Phone: ‭+1 (714) 733-8763‬
Email: support@refined-capital.com