Shipping Policy

Shipping Policy for Refined Capital Inc:

Thank you for choosing Refined Capital Inc for your cryptocurrency mining and hosting needs. This Shipping Policy outlines important information regarding the shipping of our products and equipment. Please read this policy carefully before placing your order.

Shipping Methods and Timelines:

We offer shipping services through trusted carriers and logistics partners to deliver our products to you.

The estimated delivery timeframes may vary depending on the shipping destination, carrier availability, and other factors beyond our control.

We will make reasonable efforts to provide estimated shipping timelines during the order process. However, please note that these are estimates and not guaranteed delivery dates.

Shipping Destinations:

We currently ship our products to customers located only in the United States of America. If your location is not included in this list, please contact our customer support team for further assistance.

Shipping Costs:

We offer free shipping on orders. 

Order Processing and Tracking:

Once your order is placed and payment is confirmed, our team will process the order for shipment within 4 business days, unless otherwise specified.

Once your order is shipped, you will receive a shipping confirmation email containing the tracking information, if available. You can use the provided tracking number to monitor the progress of your shipment.

Handling time: 1-3 day (Monday – Friday)
Transit time: 5-8 days (Monday – Friday)

Shipping Status:

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

In case you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Order Changes:

Please notify us immediately if there are any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.

Item Not Received:

If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at support@refined-capital.com.

Taxes

We are required by law to charge sales tax on all items purchased, unless in situations where it is not required by law.

Returns and Exchanges:

Please refer to our Return and Refund Policy for detailed information regarding product returns and exchanges.

For further inquiries:
If you have any further questions, please contact our customer services at:

Phone: ‭+1 (714) 733-8763‬
Email: support@refined-capital.com