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**Return and Refund Policy - Refined Capital Inc**

At Refined Capital Inc, we aim to provide exceptional products and services, and we understand that there may be instances where you need to return a product or request a refund. Our Return and Refund Policy is designed to ensure a smooth and satisfactory experience for our valued customers while aligning with industry norms and best practices.

**1. Returns:**

**1.1. Product Returns:**

- We accept returns for a wide range of products within 30 days of the purchase date, giving you the flexibility you need.

- While we strive to accommodate returns for most categories of products, we understand that specific product categories may have unique return criteria.

    - **Computer Monitors:** Returns for computer monitors will be accepted if the product is found to be damaged or malfunctioning upon receipt. Examples of eligible return reasons include a cracked screen, broken support, missing cables, or any issues preventing the monitor from functioning as intended. However, refunds will not be accepted for misuse, negligence, unauthorized modifications, or any damage caused by the customer after receipt.

    - **Computer Servers:** Refunds for computer servers will be accepted if the unit is found to be malfunctioning upon receipt. Eligible reasons for return include servers failing to connect properly, servers failing to start up, or servers failing to provide an IP address. However, please note that returns or refunds will not be accepted for issues resulting from misuse, negligence, or unauthorized modifications.

- To initiate a return for products, you must provide proof of purchase, such as an order confirmation or receipt.

- Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part.

**1.2. Service Returns:**

- Service returns will be handled on a case-by-case basis, ensuring that each situation is given the attention it deserves.

- All communications related to service returns must be conducted through email, directed to our support email address: [support@refined-capital.com].

- Refined Capital Inc. retains the right to grant or deny service refund requests based on any and all communications brought forth through the process.

- Final service return decisions will be made within 30 days of the initial request being received, allowing for a thorough review and resolution.

**2. Refunds:**

**2.1. Product Refunds:**

- Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.

- If your return is approved, refunds for products will be processed within 5 business days. The refund amount will be credited to your original method of payment.

- Please note that any shipping costs incurred during the original purchase are non-refundable.

**2.2. Service Refunds:**

- Similar to product refunds, refunds for services provided by Refined Capital Inc will be evaluated on a case-by-case basis.

- To provide transparency and ensure timely resolution, we specify a specific timeframe for service refunds, aligning with the product refund process.

    - **Service Refund Timeframe:** Service refunds will be processed within 10 business days after approval.

**3. Exclusions:**

- While we aim to accommodate most returns and refunds, there are certain exclusions based on industry norms and practical considerations.

- Excluded items may include digital downloads, gift cards, or customized products.

- Additionally, we do not accept returns or provide refunds for products or services that have been damaged due to misuse, negligence, or unauthorized modifications.

**4. Warranty Information:**

- It's important to note that warranty terms for products are solely as per the manufacturer's warranty. Refined Capital Inc. does not offer any additional warranties or guarantees on products.

- Please refer to the manufacturer's warranty documentation for specific details and instructions.

**5. Contact Us:**

- For any inquiries or assistance with a return or refund, our dedicated customer support team is here to help.

- Please reach out to us via email at support@refined-capital.com

- Providing your order details and a clear description of the issue will enable us to assist you more efficiently.

**6. Policy Changes:**

- We want to emphasize that our Return and Refund Policy is subject to change without prior notice.

- We encourage you to review this policy periodically or before making a purchase to ensure you are aware of any updates that may have been made to better serve our customers.

At Refined Capital Inc, we are committed to delivering an outstanding customer experience, and this policy is one of the ways we demonstrate our dedication to your satisfaction.

Customers can expect to receive the purchase product within 3 to 5 business days on average based on location and shipping logistics.